West Lake Body Sculpting

Privacy Policy

West Lake Body Sculpting values your privacy and is committed to protecting your personal and health information.

At West Lake Body Sculpting ("we," "us," "our"), we prioritize your privacy and confidentiality. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website, appointment booking system, and SMS/Text Messaging services.

Information We Collect

We may collect personal information such as your name, phone number, email address, date of birth, medical history, and payment details when you visit our website, book appointments, or opt-in for messaging services. Treatment details such as services received, treatment history, photos (with consent), medical conditions, allergies, and special requests may also be recorded. Additionally, we may collect website usage data, including IP address, browser type, and interactions via cookies.

Health Information (HIPAA Compliance)

As a healthcare provider, we collect and maintain protected health information (PHI) in accordance with HIPAA regulations. This includes medical history, treatment records, progress notes, before/after photos, and any health-related communications. Your health information will only be used for treatment purposes, payment processing, and healthcare operations as permitted by law.

SMS/Text Messaging Consent

If you opt-in to receive SMS/Text messages, we collect your mobile phone number and consent information. You agree to receive recurring automated appointment reminders, treatment updates, promotional messages, or special offers related to our services. Consent is not required for treatment. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP or OUT.

How We Use Your Information

Your information may be used to schedule and manage appointments, provide medical and cosmetic treatments, send appointment confirmations and reminders, provide customer service and respond to inquiries, send promotional content about services and special offers (with your consent), maintain treatment records and medical history, process payments and insurance claims, and improve our services using analytics.

Information Sharing

We do not sell or share your personal or health information for marketing purposes. Information sharing is limited to authorized personnel for treatment purposes, insurance companies for claims processing, legal authorities when required by law, and approved third-party service providers (appointment systems, payment processors) under strict confidentiality agreements. All health information sharing complies with HIPAA regulations.

Data Security

We use industry-standard practices and HIPAA-compliant security measures to safeguard your information from unauthorized access, disclosure, or misuse. This includes encrypted storage systems, secure transmission protocols, restricted access controls, and regular security audits. Payment transactions are securely processed, and we do not store complete credit card information on our systems.

Your Privacy Rights

Under HIPAA, you have the right to access your medical records, request corrections to your health information, request restrictions on how your information is used, request confidential communications, and file complaints about privacy practices. To stop receiving SMS/Text messages, reply STOP or OUT. To opt out of marketing emails, click the unsubscribe link. You may contact us at (713) 228-7794 or ana@westlakebodysculpting.com to exercise these rights.

Photo and Video Consent

Before and after photos may be taken for medical records and treatment documentation. Separate consent will be obtained if photos are to be used for marketing or educational purposes. You have the right to refuse photo documentation or withdraw consent for marketing use at any time.

Retention of Records

Medical records and treatment information are retained in accordance with Texas state law and HIPAA requirements. Personal information is retained only as long as necessary for treatment, legal, or business purposes.

Cookies and Tracking

We may use cookies for improved website functionality, appointment booking, and analytics. You can control cookies through your browser settings. Disabling them may impact your ability to book appointments or access certain website features.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Continued use of our website or services indicates your acceptance of the revised policy. Significant changes will be communicated via email or posted prominently on our website.